Exam and Assignment Solution: CIS - Cast Study DATACOM SOUTHEAST ASIA MALAYSIA SDN BHD

USQMBA

INFORMATION SYSTEMS FOR MANAGERS 5001

BENEFIT OF COULD COMPUTING

A CASE STUDY OF DATACOM SOUTHEAST ASIA MALAYSIA SDN BHD

Submitted : 2 Oct 2011

Prepared by : Tess

xxxx@hotmail.com

Word Count : 4300 words

LETTER OF TRANSMITTAL

Datacom South East Asia (M) Sdn. Bhd. Level 3, 1 Tech Park, Tanjung Bandar Utama, BandarUtama, 47800 Petaling Jaya, Selangor Darul Ehsan, Malaysia.

CEO of Datacom South East Asia (M) Sdn. Bhd.

Dear Mr. Jonahan Ladd,

Further to your request of 15 Sep, 2011, I hereby attach my report of benefit of cloud computing.

As per discussion be had refer the topic of ‘Cloud computing refers to a model of computing where firms and individuals obtain computing power and software applications over the Internet, rather than purchasing their own hardware and software.’

The report provides details analysis of the current organization and trend towards ‘Could’ the following aspects were analysed:

Current IT infrastructure on Datacom
5 Years possibility of further business projection in toward “Cloud”
Application of Could services into more market and its benefit
The possibility businesses opportunity in Cloud

We have investigated that it’s right time for Cloud Computing,

Conclusions are drawn and recommendations are made with regard to could compute and currently it is applying to our organisation. Currently we are looking into building up our own private cloud and other could services, we had started the enterprise-class service in Australia and New Zealand data centre, in term of Asian and SE Asia’s Market are current still in the progress of developing, as far as cloud is already very fast moving in the west market, the demand is driving up yet slow, as the organisation growth in market share and IT positioning in Asia, yet to see within coming 5 years add a great value of full potential into the cloud businesses.

We will be glad to discuss any questions you may have at our next meeting.

Your Sincerely,

Tess Emma Lau

IT Solution Department.

(Comm Skills Handbook 3ed for a sample letter of transmittal, p.48 )

EXECUTIVE SUMMARY

This report has been produced to examine the current challenges faced by Datacom with regard to cloud computing and it services.

Faced with mounting and significant annual losses the organization is now looking at ways to

Restructure to reduce costs moving from the current organizational structure to a more efficient structure. An investigation was commissioned and undertaken on the cloud is moving towards but still at the beginning stages.

The investigation uncovered a range of problem areas with cost and people, the readiness of expect the new concept and getting use to pay the cost of service by the organization.

Analysis of the investigation has enabled grouping of these problems into four distinct areas;

leadership, environmental pressures, IT architecture & infrastructure and knowledge

management. Recommended actions to correct the identified issues are provided, together with an implementation plan including timeframes and budgeting to revolution.

TABLE OF CONTENTS

1.0 INTRODUCTION

The purpose of this report is to understand how the information supports in the organization, management and its business process for review to CEO of the company. I have selected on an IT Service Provider firm named Datacom.

1.1 HISTORY OF DATACOM

Datacom was founded in 1965 as Computer Bureau Ltd(CBL) in Christchurch by provide outsourced computer service for Christchurch firms, starting with a capital of 30,000 pounds or NZ60,000 at that time and the order for the first computer – an ICL 1902 with 64k memory – was placed at that time.

Datacom New Zealand Wide In 1971. By 1971 Datacom had integrated nationally through a holding company (today’s Datacom Group Ltd) to become established as the pre-eminent New Zealand owned IT company, with substantial computer centres .Turnover was in excess of $1m at the time of national amalgamation with a staff of over 100.

In 1976 A crucial development took place with the introduction of remote on line services, This drew Datacom beyond the limitations of a batch processing computer service into the new world of interactive computing.

Data communications network in operation in 1980. Datacom had installed its own data communications network, and had an extensive timesharing service operating throughout New Zealand.

In 1989 another well known New Zealand owned computer services company, CCL, was merged with Datacom bringing with it a facilities management division and a payroll division which were both integrated with Datacom’s existing businesses.

In 1994, Datacom established in Australia Datacom crossed the Tasman in 1994 establishing a business in Sydney to support a call centre contract secured with Microsoft Australia. That operation, Datacom Connect, has a substantial presence in KL Malaysia now

Datacom Connect works to be the Regional Partner of Choice with the largest names in the global IT industry providing diagnostic technical support services to their clients and customers, a range of partner programs into the channel and reseller community, with a growing competency in the realm of lead generation and inside sales. Microsoft, CISCO, Hewlett Packard, IBM, Lenovo and Computer Associates are some of the businesses long standing clients.

From the late 1990’s Datacom began to leverage the facilities management and IT project competencies long established in New Zealand, into the Australian market place. Early success with P&O Services served as the catalyst to commission our first Data Centre in Australia.

In 2000, Datacom opens the Sydney Data Centre in St Leonards. Datacom opens Melbourne office in St Kilda Road in 2002. In year 2003, Datacom Customer Contact merged with connect Interactive to become “Datacom Connect”.

In 2006, Datacom Systems SA is launched.

Establishing an operation in Queensland via the purchase of NetOptions in September 2005 and then building on that base to expand into Townsville in 2007 with the acquisition of Agire Pty Ltd, a local IT services company. Creating start-up operations with local partners to secure a presence in South Australia in October 2006 and Western Australia in 2007. 3^rd data centre in Sydney in September of 2007.

In 2009 Datacom Orbit Data Centre opened their $NZ40m Orbit Data Centre in Auckland. This investment in NZ's infrastructure provides customers with a high quality facility delivering world class levels of IT availability, reliability, resilience and security. Same year Datacom opens office in Manila, Philippines and Acquires Packet 1 Project in Kuala Lumpur Malaysia.

2010, Datacom acquires Parallels, Abbott & MS LP (Mircosoft Loyalty Program).

Over time the Datacom Group has continued to grow strongly and profitably in its core businesses of systems development and integration, outsourced services and technical support (through secure data centres) and technology solutions. This last includes sophisticated call centre operations, payroll services and engineering support services.

The Group as a whole has a turnover today of over $NZ600m and a staff of over 3000. Over 1,000 staff are based in Australia, with 420 in Malaysia and the balance located throughout New Zealand.

1.2 COPORATE STRUCTURE OF DATACOM

The current organizational structure has been assumed to appear as shown in Appendix 1

Flattening Organization: Datacom is consisting of Flattened of a traditional hierarchical organization; Datacom has reduced the number of level management it benefit on supervising, training and development as well as decision making.

The home URL of Datacom Southeast Asia Sdn Bhd is http://www.datacom.com.au/

Kenneth C Laudon & Jane P.Laudon, (Laudon11th CIS, ‘Organisational and Behavioural’, p.117)

1.3 BUSINESS STRATEGY AND CONCEPTS IN DATACOM

1.31 How information systems support the organisation, management and business process

As Datacom is a IT data centre and call centre as the major business strategy and concept, Information System has been supporting the organization for internal use for staff and external provide service to our customer too. Detail of the application will be shown in following of this report.

1.32 Relationship between Datacom and external entities:-

Datacom’s current partnership with external entitle listed as below:-

CITRIX, we provide service to them as a gold solution advisor, we provide certified engineers and Architects for CITRIX on its implementations and service to their current customer.

P1 Broadband, we currently providing technical support connection with their current customer in call centre under Datacom connect, call centre Malaysia.

Mircosoft, Datacom is a Microsoft Gold Certified Partner, we provide solution and supporting services for Mircosoft customer, supporting service includes: Advanced Infrastructure Solutions, Networking Infrastructure Solutions, Information Worker Solutions, Custom Development Solutions, Business Productivity Solutions, Unified Communications Solutions and Small Business Specialist Community.

SYMANTEC, Platinum Partner with Datacom, provides spectrum of Security, Backup, Archiving and Systems Management offerings, customizing installations to our customers’ business requirements.

TREND MIRCO, Datacom’s Affinity ONE partner status with Trend Micro. Provides security solutions, health checks and threat assessments for corporate networks.

VMware, Datacom’s status as a VMware Premier Partner and a VMware Authorised Consultant demonstrates the breadth of knowledge and technical expertise.

References and electronic sources of information, viewed 22 Sep, 2011 <http://www.datacom.com.au/About-Datacom/Datacom-Partners>

1.33 The organisational and managerial foundations of systems

Datacom business strategies for dealing with competitions are product differentiation they has invested on fully capacity on efficient customer service system and excellent intensive training on customer service to deliver a very high quality of customer service to IT based organization like P1, Trend Mirco, Symantec and its business relationship with Mircosoft.

Focus niche market, Datacom has been providing business solution to Microsoft since 1994 after 17 years of partner relationship Datacom has now become a Golden Partnership with it expert of customer servicing with its business relationship and royalty. In time Datacom has been successful build-up trust and value as well as in the IT field of Customer Service.

References and electronic sources of information, viewed 22 Sep, 2011 <http://www.datacom.com.au/About-Datacom/Datacom-Partners>

The current list business service chart has been assumed to appear as shown in Appendix 2

Strength Customer and Supplier Intimacy: Datacom currently is supporting more than 8 languages for its Mircosoft Royalty Programs project includes English, Mandarin, Cantonese, Thai, Korea, Hindi, Vietnamese and Philippines languages in the Datacom South East Asia Centre itself.

Knowledge based system: The Visual Knowledge Base extranet system support by Mircosoft to be use by Mircosoft, intranet and extranet user, this software can help supplier like Datacom. Mircosoft Royalty Programs is also a Enterprise Cloud Computing system with a package of SaaS,PaaS and IssS ( known as Software as a service, Platform as a service, Infrastructure as a Service) provided by Mircosoft Partner Network program.

References and electronic sources of information, viewed 30 Sep, 2011 <https://vkbexternal.partners.extranet.microsoft.com/VKBWeb>

1.34 What is the ethical and social associated with their implementation and use?

Social and ethical issues associated with organising

Current trends in organising data, Datacom using an internal portal to access with data for employee to view at work place and all work station is able to access to it.
The increase in hypermedia as a result of some hypermedia software has been installed in each work desk as business tool, such as, Mircosoft power point, W3C (World Wide Web Consortium), Adobe Flash etc.
Access different type of data, We instalment different types of software that help to support accessing with different type of data.
We had variety of ways to organise resulting from advances in display technology by using IT technology.
We used Mircosoft outlook to reduce the cost of poorly organised data, such as redundant data in a database used for mail-outs.
We paid a high cost on IT hardware to support the customer, the appropriateness of a two digit date field at a time when storage and processing was more expensive.

References and electronic sources of information, viewed 2 Oct, 2011 <http://www.grcoatley.mcc.education.nsw.gov.au/ipt_website/12_social_implications/issues_summary.htm >

2.0 IT INTRASTRUCTION: ISSUE AND CHALLENGES

2.1 THE IT INFRASTRUTURE ECOSYSTEM OF DATACOM

INFRASTRATURE COMPONENT: IT infrastructure today is composed of seven major components; these components constitute investments that must be coordinated with one another to provide the firm with a coherent infrastructure.

2.11 EXPLIANATION ON THE SEVEN MAJOR COMPONENTS OF IT INFRASTRUTURE ECOSYSTEM

2.12 Computer Hardware Platforms – Computer hardware is ready to use for 3300 employee world widely. Let’s assume that cost of investment is RM1500 for each sets and RM1500 for 3300 staff estimation of worth RM 5 million of hardware cost of computing platform for just basic working desk itself only. Excluded hardware data based systems and other infrastructure.

2.12a Why do Datacom needed hardware and the platforms?

The reason being applied it is because Datacom as a IT company using technology via hardware and software to provide business solution to our customer, using hardware to provide technical support, marketing and sales support, staff support, system support and system development to management the company. Example of Hardware is PCs, net book, smart phone, cell phone and server etc.

In call centre operation we need to use computer and phone to connect on the server talk to the customer and provide related information to them from the system.

2.13 Operation System Platforms -- It is uses for resources and activities of the computer, means computer is not functioning without an operation system. We are now using Mircosoft Window operating system to manage in our standard operation the benefit of Mircosoft is that they do have a lot of applications come together as a component and it is very easy to get software and application download from the cloud system, includes partnership network system and we does enjoy the supporting system from Mircosoft.

2.14 Enterprise Software Applications -– It is software used in organizations, such as business or government and enterprise software in an integral part of a (Computer Based) Information System.

References and electronic sources information, viewed 1 Oct 2011,

<http://en.wikipedia.org/wiki/Enterprise_software >

Datacom is a Microsoft Gold Certified Partner Australia-wide, with expertise and experience in delivering Microsoft solutions across infrastructure and desktop platforms, and with a strong track record in software development. 28 competence privileges provided by Mircosoft, to name a few of its benefits, advanced I infrastructure solutions, networking infrastructure solutions, information worker solutions, custom development solutions tools, its help to increase effective and efficiency by using these software application.

Guideline for enterprise software and electronic sources information, viewed 28 Aug 2011, <https://partner.microsoft.com/US/program/40026972>

<http://www.datacom.com.au/About-Datacom/Datacom-Partners/Microsoft>

2.15 Networking/ Telecommunications --Cisco & Mircosoft Window Server. Communication voice systems is play a very important role in Datacom as call centre, communication is very important in your business, we are now using the voice system, phone, voice gateways, conferencing server CRM and communication system provided by Cisco CRM. The platforms provide service that offer voice and data connectivity, wide area networking and internet accessing that enhance pulling business relationship together between us and our client.

Guideline for enterprise software and electronic sources information, viewed 28 Aug 2011, <http://www.cisco.com/cisco/web/solutions/small_business/index.html>

2.16 Consultants and System Integrators --Consulting and system integration servicing skill can be very costly, nowadays many large firms will hire agent or IT specialist to in-charge of this sector, the reason is because of the investment of staff, soft skills and the budget maybe not very necessary.

Accenture is currently providing consulting and Analytics service to Datacom.

Guideline for enterprise software and electronic sources information, viewed 28 Aug 2011, <http://www.accenture.com/us-en/consulting/analytics/Pages/index.aspx >

2.17 Data Management and Storage – We are now using Micsoft SQL Server for the data management and storage. Microsoft SQL Server code-named ‘Denali ’Community Technical Preview (CTP3) provides the foundation for a cloud-ready information platform.

Help us to build solutions that extend data access on-premises and public could solutions. Software supports on my data centre on building on my customers build custom deployment plans with in my organisation planning and BI solutions, it provide the enterprise resource planning (ERP) systems customer relationship management (CRM) systems it works on managing customer’s data for customer services uses, and industry-specific solutions the linked system help us to managing and storing on data for business decision making as well as its daily operation.

Guideline for enterprise software and electronic sources information, viewed 28 Aug 2011, <https://partner.microsoft.com/US/4004723>

2.18 Internet Platforms – The internet Platform is Microsoft IIS,.net. Internet Information Services (IIS), it is formerly called Internet Information Server it is a web server application and set of feature extension modules created by Microsoft for use with Microsoft Windows. It is applying in our windows in all computers in the office’s computer. We need to use them when we go though partner porter to check or update any information.

References and electronic sources of information, viewed 2 Oct, 2011 <http://en.wikipedia.org/wiki/Internet_Information_Services>

2.2 COMPETITIVE FORCES MODEL FOR IT INFRASTRUTURE IN DATACOM

Internal Market Factors:-

Marketing Demand for your firm’s service --Datacom provides list of service includes technical call centre, customer support centre, fulfilment & logistic, payroll processing, business analysis, process transformation, application design, support maintenance, Managed services, project services, data centre and procurement, current customer for using those IT service to support on their business, our supplier which is mother company in Datacom Australia is working hand to hand with our local Datacom Malaysia on supporting our customer and internal employee too.

2.21 Datacom Business Strategy --Datacom has its 3 component of business strategy inclusive of “Datacom Software Solution”, “Datacom Connect” and “Datacom System” with service covers over New Zealand, Australia, SE Asia including Philippines and Kuala Lumpur, at 2015 Datacom is looking forward to achieve more Asia market share and develop the locate skills in Chinese market, Datacom is looking into opening office the Shanghai, China. Currently at Malaysia office is also hiring a number of native china employee developing the skill and resources to prepare to go into China Market within 5 years.

2.22 Datacom IT strategy, infrastructure and cost --Datacom’s 5 years plan is to open up a call centre in China. It infrastructure cost for opening call centre in china has a great benefit and opportunity opening china market, currently the marketing team is developing new project from client from China, as the current trend China has great potential and many large IT manufacturer from USA it factory has already enter into China, Datacom is now looking forward to it, to open an office in China estimation cost for hardware, data based system support, support teams , the investment for hardware to support 500 employment estimation of RM900 million and projection by 2015.

Suggestion: We can look into the development of Spain, French professional customer support.

Information Technology assessment: Technology is often expensive.

External Market Factors

2.23 Competitor Firm IT Services –As a partnership with Large IT partner with Mircosoft as 17 years relationship, I believe very few competitor and hard to find a competitor in the same field. Salesforce.com can consider as a competitor but they re major in sales and our organization are more major in servicing. It is similar.

2.24 Competitor Firms IT infrastructure Investment -- It is not applicable in this current situation.

(Kenneth C Laudon & Jane P.Laudon, , Laudon11^th MIS:‘Competitive forces model for IT infrastructure’, p.223)

2.3 THE STRATEGIC ROLE OF INFORMATION SYSTEMS

Statement of Direction: ‘We are a trusted team continuously improving client and customer satisfaction, through efficiency, accuracy and responsiveness of service.’

Datacom Australia Mission Statement: Passionate people providing creative quality solutions.

Datacom Australia Vision Statement: To be a Regional Partner of Choice.

References and electronic sources of information, viewed 1 Oct, 2011 <http://www.datacom.com.au/About-Datacom/Mission-and-Vision>

2.31 Major Business Process –In Datacom, the major business process includes post sales by sales and marketing and project management team, pre sale by business forecasting team, information support by six sigma, COPC team, loyalty program by CSR team, account management by consulting team, multi lingual training and support by CSR team and the business service centre covers Australia, Kula Lumpur, New Zealand and Manila. The project of business we support each centre around the round we share our resources, supporting and technology world widely.

2.32 Challenge Facing --In IT business requires a high level of professional knowledge and skill, knowledge and skill is its total ass et, employee changing job sometimes company will have to train people to become expert in its job, but after the train people leave, the turned over of the organization is impacting in this field.

3.0 COULD COMPUTING AND ITS BUSINESS BENEFITS AND COSTS

3.1 Definition of Could

In the basic understanding for ‘Could’ its means the evolution of the internet. Instead of using application installed on your computer or saving data to your hard drive, your workings and storing of data kept on servers, tasks are performed in your browser using a console provided by the service.

Below will explain on:-

Cloud Computing
Cloud Service
Definition of SPI
Four Deployment of model
Public Cloud
Private Cloud
Hybrid Cloud
Community Cloud

3.11 Cloud Computing

Cloud Computing defines by NIST (National Institute of Standards and Technology) has describing five essential characteristics, three cloud service models and four cloud deployment models. Could is design as a self service which is inclusive of on demand, Elastic, Measured, Multi-tenant, pay per use, cost-effective and it is efficient. The function allows user to access of data, software application and computer processing power through a ‘cloud’ , a group of many on demand resources, the task are assigned to a combination of connections, software and services accessed over a network. This network of servers and connections is collectively known as ‘the cloud.’

3.12 Cloud Service

Cloud service delivery is divided among three fundamental classifications referred as the “SPI Model,”

The Definition of Cloud Computing by NIST has been assumed to appear as shown in Appendix 3

3.13 Definition of SPI Model

Software as a Service
Platform as a Service
Infrastructure as a Service

References and electronic sources of information, viewed 3 Oct, 2011

<http://searchcloudcomputing.techtarget.com/definition/SPI-model>

The Cloud Computing SPI Model has been assumed to appear as shown in Appendix 4

Cloud Service, Software as a Service is a model of software deployment where an application is hosted as a service provided to customers across the Internet. By eliminating the need to install and run the application on the customer’s own computer, SaaS (Software as a Service) alleviates the customer’s burden of software maintenance, ongoing operation, and support.eg, Customer Relational Management (CRM) software that is offered only as a service.

Other definition of Application included PaaS (Platform as a Service) that build to serve the entirely available, Infrastructure as a Service (IaaS) it is made to deliver of computer infrastructure as a service. Rather than purchasing servers, software, data centre space or network equipment. Elastic Compute Cloud (EC2) is “a web service that provides resizable compute capacity”.

3.2 Four Deployment Models

There are four deployment models for cloud services regardless of the service model utilized (SPI).

3.21 Public cloud refers to shared cloud services that are made available to a broad base of users. Although many organizations use public clouds for private business benefit, they don’t control how those cloud services are operated, accessed or secured. Popular examples of public clouds include Amazon EC2, Google Apps and Salesforce.com.

3.22 Private cloud describes an IT infrastructure in which a shared pool of computing resources—servers, networks, storage, applications and software services—can be rapidly provisioned, dynamically allocated and operated for the benefit of a single organization.

3.23 Hybrid Cloud represents composition of two or more cloud deployment models (private, community, or public) that remain unique but are bound together by uniform or proprietary technology that enables data and application portability.

3. 24 Community Cloud represents infrastructure is shared by several organizations and supports a specific community that has shared concerns. E.g. FDA compliance needs specific controls where audit requirements can’t be met by other deployment models.

The current Cloud Computing has been assumed to appear as shown in Appendix 3 & 4

References and electronic sources of information, viewed 3 Oct, 2011

<http://cleanclouds.wordpress.com/2011/03/30/cloud-computing-cost-benefits/>

3.25 The Benefit of Cloud Computing?

Conclusion of benefit of cloud computing as below:-

Cost savings, remote accessing and ease of availability.
Cloud computing offers almost unlimited computing power and collaboration at a massive scale for enterprises of all sizes.
Multi-tenancy enables sharing of resources and costs among a large pool.

Focus on core business Cloud computing, increases the profitability by improving resource utilization. Pooling resources into large clouds drives down costs and increases utilization by delivering resources only for as long as those resources are needed.
Cloud computing is particularly valuable to small and medium businesses, where effective and affordable IT tools are critical to helping them become more productive without spending lots of money on in-house resources and technical equipment. Gain access to latest technologies.

The benefits of cloud references and electronic sources of information, viewed 3 Oct, 2011

< http://cleanclouds.wordpress.com/2011/03/30/cloud-computing-cost-benefits/#comment-68>

3.26 The Cost of Cloud Computing?

Summary of cost of storage data charges of cloud computing different service providers but on average the price range shown as below:-

Analysis of vendor includes of Amazon S3, AT&T Synaptic, GoGrid and Rackspace.

Usage price USD $0.15 - $0.25 per GB
Data transfer out chargers USD $0.00 - $0.17 per GB
Data transfer in normal has no restrictions

Cost of Elastic Compute Could EC2 as per below:-

Analysis of vendor includes Amazon, Azure, Google and Mircosoft.

Pay for the type of instances of your choice
Instances price from USD $700 - $2800 for a three year term and Instance price USD 455 - $1820 as per one year term
Hourly charges from USD$0.06 - $0.24same price as for three year and one year term

Price comparison references and electronic sources of information, viewed 3 Oct, 2011

< http://www.ebizq.net/blogs/enterprise/2009/08/what_does_cloud_computing_actu.php> & <http://www.thecloudtutorial.com/cloudcomparison.html>

Summary of Benefit & Cost of Could Computing

Of the above service some of them is now applying in our organization, as the business at Datacom has growth we are looking into more needs as the benefit and the cost is applicable too.

Current the Mircosoft Charges for Azure Compute Time are charged as per hour, it determinate o the side of instance, the range of price from extra small instance price from USD $0.04 per hour, small instance, medium instance, large instance to extra large instance at USD $ 0.96 per hour. It helps with saving cost for my organisation.

Mircosoft Azure Time price references and electronic sources of information, viewed 3 Oct, 2011 <http://www.microsoft.com/windowsazure/pricing/>

4.0 RECOMMENDATION OF CLOUD COMPUTING ADAPTION

4.1 Datacom Cloud Services

Datacom hosts cloud services in Sydney, Australia and its three New Zealand data centres (Auckland, Wellington and Christchurch). The rollout of these services to our Melbourne, Brisbane and Perth data centres is imminent. Datacom Cloud Services offer flexibility and economy together with robust SLA’s and an end to end ITL based total service management approach. Datacom Cloud Services are designed to meet the reliability, performance, service, security, and commercial expectations of enterprises.

Datacom Cloud Services include:

Managed virtual Windows and Redhat servers
Managed Storage, in performance and price tiers, either attached to virtual machines or customer owned equipment
Managed Backup (powered by Symantec technology)
Managed firewalls
Managed core data centre switching
Internet bandwidth (redundant connections)
High speed Inter data centre bandwidth (for replication applications)
Managed email (powered by Microsoft Exchange)
Managed SQL Server (shared)
Managed Oracle databases (not all data centres)

Cloud services can be integrated with customer systems located on or off premise.

Datacom complements its cloud offering with a full range of optional IT Management Services that can span and integrate traditional customer owned equipment, Datacom Cloud Services, and 3^rd party suppliers of all types (including cloud services).

Datacom cloud service references and electronic sources of information, viewed 2 Oct, 2011

<http://www.datacom.com.au/Solutions/Datacom-Cloud-Services-%281%29>

5.0 RECOMMENDATION AND CONCLUSIONS

We have investigated that it’s right time for Cloud Computing,

Conclusion are drawn and recommendations are made with regard to could computing and currently not application to our organisation but within coming 5-6 years add a great value to the business and to derive competitive advantage to your organisation and ensure business continuity, enhanced productivity and being proactive to have a competitive advantage to drive the organization forward and enhance its position in the market place.

Using the business partnership network with Microsoft, CISCO, Hewlett Packard, IBM, Lenovo and Computer Associates are some of the businesses long standing clients. With using the clouding computing system to growth with our customer, develop more cloud service that can provide to them.While Datacom’s first preference is always to grow organically an acquisition based strategy was seen as having merit in Australia especially if it supported the companies’ objectives through company objective either;

Providing additional critical mass in an area of existing competency
Broadening the reach of existing skills into new and allied fields
Serving to expand Datacom’s Australasian coverage

LIST OF REFERENCES

(Comm Skills Handbook 3ed for a sample letter of transmittal, p.48 )

(Kenneth C Laudon & Jane P.Laudon, , Laudon11th CIS:‘Organisational and Behavioural’, p.117)

References and electronic sources of information, viewed 21 Sep, 2011 <http://www.datacom.com.au/About-Datacom/Datacom-History>

References and electronic sources of information, viewed 22 Sep, 2011 <http://www.datacom.com.au/About-Datacom/Datacom-Partners>

References and electronic sources of information, viewed 30 Sep, 2011 <https://vkbexternal.partners.extranet.microsoft.com/VKBWeb>

References and electronic sources of information, viewed 2 Oct, 2011 <http://www.grcoatley.mcc.education.nsw.gov.au/ipt_website/12_social_implications/issues_summary.htm >

References and electronic sources information, viewed 1 Oct 2011, <http://en.wikipedia.org/wiki/Enterprise_software >

Guideline for enterprise software and electronic sources information, viewed 28 Aug 2011, <https://partner.microsoft.com/US/program/40026972>

<http://www.datacom.com.au/About-Datacom/Datacom-Partners/Microsoft>

<https://partner.microsoft.com/US/4004723 >

Guideline for enterprise software and electronic sources information, viewed 28 Aug 2011, <http://www.cisco.com/cisco/web/solutions/small_business/index.html>

Guideline for enterprise software and electronic sources information, viewed 28 Aug 2011, <http://www.accenture.com/us-en/consulting/analytics/Pages/index.aspx >

References and electronic sources of information, viewed 2 Oct, 2011 <http://en.wikipedia.org/wiki/Internet_Information_Services>

Kenneth C Laudon & Jane P.Laudon, ,(Laudon11th MIS ‘Competitive forces model for IT infrastructure’, p.223)

References and electronic sources of information, viewed 1 Oct, 2011 <http://www.datacom.com.au/About-Datacom/Mission-and-Vision>

References and electronic sources of information, viewed 3 Oct, 2011

<http://searchcloudcomputing.techtarget.com/definition/SPI-model>

References and electronic sources of information, viewed 3 Oct, 2011

<http://cleanclouds.wordpress.com/2011/03/30/cloud-computing-cost-benefits/>

The benefits of cloud references and electronic sources of information, viewed 3 Oct, 2011

< http://cleanclouds.wordpress.com/2011/03/30/cloud-computing-cost-benefits/#comment-68>

Price comparison references and electronic sources of information, viewed 3 Oct, 2011

< http://www.ebizq.net/blogs/enterprise/2009/08/what_does_cloud_computing_actu.php> & <http://www.thecloudtutorial.com/cloudcomparison.html>

Mircosoft Azure Time price references and electronic sources of information, viewed 3 Oct, 2011 <http://www.microsoft.com/windowsazure/pricing/>

Datacom Cloud Service references and electronic sources of information, viewed 2 Oct, 2011

<http://www.datacom.com.au/Solutions/Datacom-Cloud-Services-%281%29>

JOURNAL

Data of research activity/discussion for assignment 4

On 22-25 Sep,2011 has discuss with internal employee from the organization of my choice, Datacom at Malaysia office, about the problem their facing and the overall internal IT infrastructure and network.

Topic researched or discussed for assignment 4

I have 22Sep- 3 Oct, 2011 had research assignment on several of websites, more detail refer to list of references at page 18.

Time Duration of assignment 4

2 weeks in total.

APPENDICES

Appendix 1: Organization Chart of Datacom / Company Structure